Refund policy
At Pulsmo, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a hassle-free return and refund policy. Please review the following guidelines:
Return Policy:
- 30-Day Return Window: You have 30 days from the date of receipt to return any unused and unworn items for a full refund.
- Eligibility for Returns: To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and packaging intact.
- How to Initiate a Return: To initiate a return, please contact our customer service team at service@pulsmo-official.com. You will be provided with detailed instructions on how to proceed.
- Return Shipping Costs: The customer is responsible for return shipping costs, unless the item is defective or damaged.
Refund Policy:
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Processing Time:
Refunds generally take place within 20 business days, depending on how quickly the returned item arrives at our warehouse. Delays might occur during public holidays or peak periods. However, if we receive the return sooner, the refund will typically be processed within 3-7 business days from the date of receiving and inspecting the returned item. - Refunds for Damaged or Defective Items: If you receive an item that is defective or damaged, please contact us immediately, and we will provide a replacement or full refund at no additional charge.
- Exclusions: Unfortunately, we cannot accept returns on items that have been worn, washed, or damaged after use.
Exchange Policy:
- Product Exchange: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
Non-Refundable Items:
- Sale Items: Sale or discounted items are non-returnable and non-refundable.
- Customized Products: If we offer any customized products, they will not be eligible for returns or refunds.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us at service@pulsmo-official.com. Our customer service team is available to assist you 24/7.
Thank you for shopping with Pulsmo!